Back to Digital Marketing Portfolio
Client Case Study

Multi-speciality
polyclinic, Chennai

Primary Care · Gynaecology · Orthopaedics · ENT · Paediatrics — Ponmar, Chennai
May 2026 – ongoing · Month 1 – Month 4
Website · SEO · Google Ads · Meta Ads · Social Media · Google Business Profile
Live Client Engagement
310 Google Ads conversions in month 4
₹48.22 Cost per conversion, down 40% in one month
7.52L Instagram views in August
4.95★ Google rating, from 4.5
Source — monthly performance reports issued to the client, May – Aug 2026.

Where the clinic stood in May.

Findings from the pre-engagement audit before any digital infrastructure existed.

No site, no search presence

May was a build month. There was no live site on the clinic's own domain, no SEO foundation and no keyword research done.

Local search unclaimed

A hyperlocal clinic competing on "near me" intent, with an unoptimised Google Business Profile and no service-level pages to rank.

No content engine

One social post live at the start of the engagement. A Tamil-speaking catchment being addressed in nothing.

Nothing measurable

No analytics, no Search Console, no conversion tracking, so no way to tell which specialities were actually generating demand.

Five active pillars engaged.

The fullest engagement in the portfolio — five active pillars running in tandem from month one.

01 Active

Website

Built and deployed in-house. Nine-plus service pages, live Google reviews, automatic lead capture, a dedicated Google Ads landing page, pharmacy booking and a blood test form.

02 Active

SEO

Keyword research and content calendar in month one, then treatment pages published on a monthly cadence with Core Web Vitals and schema handled page by page.

03 Active

Google Ads

Hyperlocal "near me" Search campaigns built around the clinic's catchment, with conversion tracking and a landing page matched to ad intent.

04 Active

Social Media

Tamil-language health content across Instagram, Facebook and YouTube — reels, carousels and explainers, reported per platform rather than blended.

05 Active

Google Business Profile

Profile rebuilt and maintained monthly on photos, posts and service detail, tracked against calls and direction requests.

06 Inactive

Ad Creative Production

Monthly on-location shoots — scripted, filmed and edited in-house. Ready-to-publish ad content designed to convert.

Four months, from nothing.

Month four scaled patient conversions while reducing acquisition cost by 40%, supported by six-fold organic reach expansion on Tamil-language content.

↑ 244% vs July
310
Google Ads conversions — August
Up from 90 in July
↓ 40% vs July
₹48.22
Cost per conversion
Down from ₹79.80 in July
↑ 97% vs July
7,52,241
Instagram views — August
Up from 3,82,271 in July
↑ 136% vs July
3,500
New Instagram followers
Up from 1,483 in July
↑ 43% vs July
323
GBP profile views
84 calls from Google
3 of 5 at #1
5
SEO pages live
Ranking first for target keywords
↑ from 4.5
4.95★
Google rating
Rebuilt after access loss
₹5.89 CPM
7,70,845
Meta reach — August
2,15,311 ThruPlays

Instagram Views by Month

Jun 2026
1,23,581
Jul 2026
3,82,271
Aug 2026
7,52,241

Views multiplied six-fold across three months on Tamil-language health content, with no paid boost behind the organic posts.

Google Ads Paid Performance (July vs August)

Conversions
Jul 2026 (12 active days)
90
Aug 2026 (Full month)
310
Cost Per Conversion (Lower is better)
Jul 2026
₹79.80
Aug 2026
₹48.22

July's Google Ads campaign ran for 12 active days from 15 July; August ran the full month. Conversions more than tripled while cost per conversion fell 40%.

“Three treatment pages published, all three ranking first, while paid cost per conversion fell 40%. Organic and paid are not two budgets — they are one system.”
Usher Media — polyclinic engagement, August 2026 Report

What went wrong, and what we did about it.

July 2026 — Month 3

Meta Ads was the wrong channel for a clinic

What happened
Meta had delivered volume in June, but on a hiring campaign rather than patient demand. Patient acquisition needs intent, not reach.
What we did
Switched the paid channel from Meta Ads to Google Ads Search, built a hyperlocal "near me" campaign around Ponmar, and built a dedicated landing page matched to the ad intent.
Result
90 conversions at ₹79.80 in 12 active days, then 310 conversions at ₹48.22 the following month. The channel switch is the reason those numbers exist.
June and July 2026

Google Business Profile access was lost

What happened
Account access to the GBP listing was lost, freezing local visibility for a clinic whose patients search on Maps.
What we did
Recovered access and rebuilt the listing with fresh photos, posts and service detail.
Result
Profile views climbed from 149 to 227 to 323, calls from 52 to 72 to 84, and the rating reached 4.95★.
Ongoing

YouTube and Facebook are not working Still open

What happened
YouTube was essentially flat month over month in July, up 1.5%, while Instagram tripled. Facebook cross-posting continued with engagement the report describes as negligible.
Where it stands
Flagged in consecutive reports, not solved. Cross-posting one asset to three platforms is distribution, not strategy. The honest position is that Instagram is carrying this account and the other two need either bespoke content or removal from scope.

Month by month, unfiltered.

May 2026 · M1

Website

Built
Ground-up build

SEO

Keywords done
100+ mapped

Social

1 post live
Welcome video

Meta Ads

In production
Creative pipeline
Key Work This Month
  • New site built and deployed
  • 100+ keyword research and content calendar complete
  • Instagram launched with a welcome video
  • GBP map service section optimised
  • Meta creatives in production
Jun 2026 · M2

Meta Leads

90
Hiring campaign

CPL

₹6.58
Hiring campaign

IG Views

1.23L
1,23,581 views

GBP

149 views
52 direct calls
Key Work This Month
  • Hiring campaign delivered 90 leads at ₹6.58
  • Profile boost reached 17,931 unique users
  • One health reel passed 52,000 views and 670 followers
  • Live Google reviews and automatic lead capture to Sheets added
  • 9+ service pages built
Jul 2026 · M3

Google Ads Conv.

90
12 active days

Cost/Conv

₹79.80
Search baseline

IG Views

3.82L
↑ 209% (3,82,271)

GBP

227 views
72 direct calls
Key Work This Month
  • Paid channel switched from Meta to Google Search
  • Hyperlocal "near me" campaign around Ponmar
  • Three treatment pages published, all ranking #1
  • GA4, GSC, GTM and Bing Webmaster connected
  • Google Ads landing page and pharmacy booking built
  • Core Web Vitals and accessibility fixes
Aug 2026 · M4

Google Ads Conv.

310
↑ 244% vs Jul

Cost/Conv

₹48.22
↓ 40% vs Jul

IG Views

7.52L
↑ 97% (7,52,241)

GBP

323 views
84 direct calls
Key Work This Month
  • 310 conversions at ₹48.22 on 841 clicks
  • Meta reintroduced for reach at ₹5.89 CPM, 7.7 lakh reach
  • Two more SEO pages live, five total
  • Blood test form added
  • Meta Business Suite verified
  • 3,500 new Instagram followers
Sep 2026 · M5
In Progress — Results Published at Month End
Committed This Month
  • Hold cost per conversion under ₹60 at August volume
  • Resolve the YouTube and Facebook content gap
  • Continue the SEO page publishing cadence

What we actually engineered.

Website & Engineering

  • Nine-plus service pages deployed on the clinic domain
  • Google Lighthouse 95 Desktop performance score · 0.9s LCP
  • Live Google reviews embedded directly for social proof
  • Automatic lead capture synced to Google Sheets
  • Dedicated Google Ads landing page matched to query intent
  • Pharmacy booking flow and blood test diagnostic form
  • Core Web Vitals compliant with active mobile tracking sprint

Google Ads System

  • Hyperlocal "near me" campaign structure around the clinic's catchment
  • Conversion tracking configured from the start
  • Landing page built to match ad intent
  • Cost per conversion reviewed weekly
  • 310 conversions in month four on 841 clicks
  • Cost per conversion down 40% month on month

Content Engine

  • Tamil-language health content built for the actual catchment
  • 14 posts in a month across reels and carousels
  • One post past 52,000 views
  • 3,500 followers added in August alone
  • Each platform reported separately rather than blended
  • Underperforming channels named rather than averaged away

Local Visibility

  • GBP rebuilt after access recovery
  • Photos, posts and service detail maintained monthly
  • Rating moved to 4.95★
  • Tracked on calls, not impressions
  • 84 direct calls in August
  • Profile views up 117% across three months
The Next Step

Start where this one started.

Before we talk about pricing, we audit what you already have — website, search visibility, social presence, competitors, and the keywords you are missing right now. It is called Report Zero. You keep the findings whether or not you work with us.

Request Your Report Zero
Facebook Instagram LinkedIn WhatsApp Call Us