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Case Study · Conversion-Craft Led

Natural skincare
brand, Shopify

Soap · Lip Balm · Natural Skincare — D2C, Shopify
April 2026 – ongoing · Month 1 – Month 5, one month paused
Shopify store development · Conversion and product pages · Meta Ads
Active Client · September 2026 In Progress
11
Purchases in month 5, from 4
₹428.79
Best cost per purchase, Lip Balm campaign
448
Add-to-carts at ₹6.81 each
6
Product pages built with full storytelling
Source — monthly store and campaign reports issued to the client, Apr – Aug 2026.

Where the store stood in April.

The baseline findings from the initial storefront audit and pixel setup, before any conversion engineering began.

1. A store with no store-craft

Products existed but the storefront was not built to sell them. Bare product pages, no storytelling, nothing guiding a first-time visitor to a decision.

2. Pricing with no architecture

No launch pricing, no bundle logic, no compare-at pricing, so nothing created a reason to buy more than one item.

3. Money leaking on delivery

Shipping rules were misconfigured against the displayed threshold. Found later; see the diagnosis section.

4. No analytics layer

No pixel and no integrations, so ad spend could not be attributed to anything happening in the store.

Storefront architecture and paid traffic.

A conversion-craft engagement focused on building the storefront, fixing conversion leaks, and testing paid acquisition channels.

01 Active

Shopify Store Development

Custom theme, cart logic, navigation, homepage, integrations and merchandising — built and maintained in-house.

02 Active

Conversion & Product Pages

Product detail pages with ingredients, brand story and comparison sections, plus bundle architecture and checkout experience.

03 Active

Meta Ads

Awareness, traffic, add-to-cart and purchase-optimised campaigns, reviewed at campaign level for cost per purchase.

04 Inactive

SEO

Keyword research, page hierarchy, technical and on-page work for long-term organic visibility.

05 Inactive

Social Media Management

Full content calendar, creation, scheduling, community management and monthly analytics.

06 Inactive

Ad Creative Production

Monthly on-location shoots — scripted, filmed and edited in-house.

A store rebuilt to sell.

August delivered 11 purchases, up from 4 in May. Rather than hiding behind account-wide averages, this engagement is driven by storefront craft, product storytelling, and conversion leak fixes.

Store Build

  • Custom Shopify theme with 12-plus homepage sections
  • Six product detail pages with full ingredients, brand story and comparison sections
  • Cart logic and checkout flow configured
  • Skin type quiz on the homepage, later expanded with new paths
  • Seven integrations installed and verified with pixel tracking live
  • 21 development tasks completed to 100% in a single month

Pricing, Bundling & Merchandising

  • All nine products repriced to finalised selling prices
  • Three combo offers live with automatic savings shown at checkout: Cleanse & Care, Face Ritual, Glow Kit
  • Soap Trio reward confirmed and discount logic cleaned up
  • Lip Balm add-on rebuilt as a ₹139 post-purchase offer
  • Navigation rebuilt with a categorised desktop dropdown and a tap-through mobile menu
  • Homepage hero rebuilt to the new brand direction, plus promo banner and offer popup

Meta Ads

  • Campaigns across awareness, traffic, add-to-cart and purchase objectives
  • 448 add-to-carts at ₹6.81 each, showing real product interest at the top of the funnel
  • Lip Balm campaign the efficiency leader at ₹428.79 per purchase on ₹3,001.52 spend
  • Dormant campaigns reported separately rather than folded into averages
  • Spend held deliberately low while store conversion work continued

What We Refused to Build

  • Real “only X left in stock” indicators pulled from actual inventory, live on product pages and browsing grids
  • An “X sold this month” trust message built and ready, held back until sales volume genuinely justifies it
  • Fake “X people bought this” popups deliberately not built — flagged as a legal and reputation risk, because real ones require either fabricated data or a paid app that invents it

August Cost Per Purchase by Campaign

Lip Balm Campaign
7 purchases · ₹428.79
Hasaana Phase-2 Campaign
2 purchases · ₹5,474.44
The Lip Balm campaign spent ₹3,001.52 and produced seven purchases. Phase-2 spent ₹10,948.87 — three and a half times as much — and produced two. Reporting an account average of ₹1,595 would have hidden both the winner and the problem.
“Every order was shipping free regardless of value, and the abandoned-cart email had been sitting in Draft for months. No amount of ad spend fixes a store that leaks.”
Usher Media — Shopify skincare engagement, August 2026 Report

What went wrong, and what we did about it.

Store-craft and conversion optimisation require naming silent backend flaws before ad budgets are scaled into them.

July 2026 — Month 4

Free shipping was applying to every order by accident

What Happened
A shipping configuration bug granted free shipping on every order regardless of cart value, store-wide and silently.
Why It Mattered
On a low-order-value skincare catalogue, delivery cost against a single soap bar can erase the margin on the sale entirely. The store was fulfilling orders at a loss and nothing in the reporting surfaced it, because the orders looked successful.
What We Did
Found it during the pricing and bundling work, fixed it store-wide, and rebuilt the discount logic around it: Soap Trio reward confirmed, Lip Balm add-on restructured as a ₹139 post-purchase offer rather than a giveaway.
Result
Bundles now carry correct compare-at pricing and shipping applies as intended.
August 2026 — Month 5

Then we made free shipping the strategy — on purpose this time

What Happened
In August the store moved to free delivery on every order, storewide, and the “₹X away from free shipping” cart message was removed as no longer applicable.
Why This Is Not A Reversal
July's problem was that the shipping rule did not match what the site displayed, so the business was absorbing cost it had not chosen. August made free shipping a deliberate pricing decision, taken with the numbers visible and the mismatch resolved. The difference between an accident and a decision is knowing which one you are in.
Result
Live shipping settings and displayed threshold no longer conflict.
August 2026 — Month 5

The abandoned-cart email had never sent

What Happened
The abandoned-checkout recovery email was silently stuck in Draft and had never sent to anyone. Mobile menu category dropdowns also had closing and scrolling bugs.
Why It Mattered
Abandoned-cart recovery is the highest-return automation a small store has. It had been switched off in effect, and nothing in the platform flagged it.
What We Did
Published the email so it now sends, verified the Razorpay gateway healthy across all payment types, and fixed the mobile menu bugs.
Result
Four issues found and closed in one month, all of them invisible in performance data.
Ongoing · August 2026

Most of the budget is on the least efficient campaign Still open

What Happened
Phase-2 carries ₹10,948.87 of ₹17,546.71 total spend and returned 2 purchases at ₹5,474.44 each. The Lip Balm campaign spent ₹3,001.52 and returned 7 at ₹428.79. The add-to-cart campaign generated 448 add-to-carts at ₹6.81 but is currently inactive.
Where It Stands
Named in the August report with a recommendation to shift budget toward Lip Balm and review Phase-2 creative. With free shipping now live and three new product pages published, September tests whether the lower-friction checkout lifts Phase-2 conversion before its budget is cut.

Month by month, from April to today.

Every developmental milestone, store adjustment, and paid testing result recorded exactly as it was reported.

Apr 2026 Month 1

Store

60% built
Foundation

Version 1

Live
Initial theme

Meta Ads

Access secured
Ready to launch

Domain

Pending
Awaiting access
Key Work This Month
  • Shopify store version 1 complete, 60% of the full build
  • Meta Ads account access secured, campaigns ready to launch
  • Awaiting domain access and Search Console to go live
May 2026 Month 2

Dev Tasks

21
Completed 100%

Add-to-Carts

97
Initial volume

Purchases

4
First sales

Ad Spend

₹8,462
42,301 impressions
Key Work This Month
  • 21 development tasks completed, custom theme with 12-plus homepage sections
  • Six product detail pages complete
  • Seven integrations live and verified
  • Three campaigns on ₹8,462 spend, 42,301 impressions, 97 add-to-carts, 4 purchases
Jun 2026 Paused
Service paused this month at the client's request.
Jul 2026 Month 3

Bundles Live

3
With compare-at

New PDPs

3
Full storytelling

Best CTR

2.05%
Traffic campaign

Ad Spend

₹3,572.41
Controlled test
Key Work This Month
  • All nine products repriced
  • Three bundles live with correct compare-at pricing
  • Shipping bug found and fixed store-wide
  • Storytelling built for Sunscreen, Aqua Relief Cleanser and Hydra Luxe Repair Cream
  • Skin type quiz expanded
  • Traffic campaign at 2.05% CTR
Aug 2026 Month 4

Purchases

11
↑ 175% vs May

Best CPP

₹428.79
Lip Balm campaign

Add-to-Carts

448
at ₹6.81

Ad Spend

₹17,547
Across campaigns
Key Work This Month
  • Three new product pages closed the last storytelling gap
  • Three combo offers live with automatic savings display
  • Free shipping storewide as a deliberate decision
  • Navigation and homepage hero rebuilt
  • Real stock indicators live from actual inventory
  • Fake social proof popups deliberately skipped as a legal and reputation risk
  • Abandoned-cart email found in Draft and published
  • Razorpay verified, mobile menu bugs fixed
  • 11 purchases at an account average of ₹1,595, best campaign at ₹428.79
Sep 2026 Month 5
In progress — results published at month end.
Committed This Month
  • Shift budget toward the Lip Balm campaign
  • Review Phase-2 creative before cutting its budget
  • Test whether the lower-friction checkout lifts conversion
  • Establish revenue and average order value reporting
The Next Step

Start where this one started.

Before we talk about pricing, we audit what you already have — for online stores we audit the storefront and the checkout, not just the traffic — because the leak is usually inside the store. It is called Report Zero. You keep the findings whether or not you work with us.

Request Your Report Zero
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