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Client Case Study

Premium salon,
OMR Chennai

Hair · Keratin · Hair Spa · Smoothening · Hydra Facial — OMR Sholinganallur, Chennai
May 2026 – ongoing · Month 1 – Month 4
Meta Ads · Google Business Profile
Live Client Engagement
874 Leads across four months
₹84 Cost per lead in month 4, down 18%
77 Calls direct from Google in August
148 Leads from one creative
Source — monthly performance reports issued to the client, May – Aug 2026.

Where the salon stood in May.

Findings from the Report Zero audit, before paid acquisition was deployed.

A service menu with no demand engine

A full treatment menu with no structured paid campaigns behind any of it.

Local intent unconverted

An OMR catchment searching for salons on Maps, with a profile not built to turn that intent into calls.

No creative testing

No framework for finding which treatment, which offer and which format actually produced bookings at a viable cost.

Staffing as a growth ceiling

A salon can only serve the demand it has stylists for, which made hiring a marketing problem too.

Two pillars engaged.

Two pillars engaged. The results below are what two pillars produce — no website, no SEO, no organic content behind them.

01 Active

Meta Ads

Campaign structure split by service line and by radius, with creative tested treatment by treatment and recruitment campaigns run alongside acquisition.

02 Active

Google Business Profile

Local listing maintained monthly on photos, posts and service detail, tracked against calls and direction requests.

03 Inactive

Website

Full static website designed, built, hosted and optimised in-house, built to convert paid traffic.

04 Inactive

SEO

Keyword research, page hierarchy, technical and on-page work for long-term organic visibility.

05 Inactive

Social Media Management

Full content calendar, creation, scheduling, community management and monthly analytics.

06 Inactive

Ad Creative Production

Monthly on-location shoots — scripted, filmed and edited in-house.

Four months, two channels tuned.

Efficiency trade in August: spend pulled back 25% while holding 299 leads and lowering average CPL by 18%.

Four-month total
874
Leads generated
May to August 2026
↓ 18% vs July
₹84.00
Avg. cost per lead — August
Down from ₹102.88 in July
↑ 667% vs May
299
Leads — August
Up from 39 in May
↑ 5% vs July
77
Calls from Google
106 direction requests
Best ad set
148
Leads from one creative
Keratin treatment video, August
↓ 25% vs July
₹25,234
August ad spend
Leaner month, better efficiency

Leads & Cost Per Lead (May – August 2026)

MAY JUN JUL AUG ₹102.88 326 ₹84
Leads per month Cost per lead — lower is better

Leads climbed steeply then eased 8% in August while cost per lead improved 18%. That is a deliberate efficiency trade, not a decline — spend was pulled back 25% and the account still delivered 299 leads.

“August spent 25% less than July and still delivered 299 leads. Pulling back is a decision, not a setback — when the cost per lead tells you the account is running hot.”
Usher Media — salon engagement, August 2026 Report

What went wrong, and what we did about it.

July 2026 — Month 3

Cost per lead broke through the target

What happened
Cost per lead rose to ₹102.88, past the ₹100 ceiling the account had held since May, on spend up 87% to ₹33,538.93.
Why
Volume was being bought rather than earned. Leads rose 55% while spend rose 87%, so each additional lead cost more than the one before it. Scaling had outrun creative.
What we did
Pulled spend back 25%, concentrated behind the proven creative, and launched a fresh Hydra Facial ad rather than pushing more budget through tiring assets.
Result
August: 299 leads at ₹84.00. Cost per lead improved 18% for an 8% volume give-back.
August 2026 — Month 4

Google Business Profile access was lost mid-month

What happened
Access to the listing was lost mid-August. New reviews fell from 32 to 19 and the average rating slipped from 4.5 to 4.26.
What we did
Recovered access, reposted fresh photos and updates.
Result
Profile views, calls and direction requests all held roughly steady through the disruption: 211 views, 77 calls, 106 direction requests. The rating is the residue, and only review volume moves it back.
Ongoing

One campaign has stopped delivering Still open

What happened
The original May men-and-women campaign is barely delivering: 2 leads at ₹175.37 in August, against an account average of ₹84.
Where it stands
Named in the August report as needing attention. The choice is a full creative rebuild or a pause; either way the budget is better spent elsewhere, and the decision sits in September.

Month by month, unfiltered.

May 2026 · M1

Total Leads

39
Baseline

Avg. CPL

₹79
Under ₹100 target

Impressions

35.8K
Reach 22,083

GBP

199 views
73 calls · 5★
Key Work This Month
  • Daily budget of ₹200 plus ₹300 across two ad sets
  • Women video-1 drove 26 of 39 leads at ₹68 CPL
  • GBP delivered 73 calls and 99 direction requests
  • All 13 new reviews at 5 stars
Jun 2026 · M2

Total Leads

210
↑ 438% vs May

Avg. CPL

₹85
↑ 8% vs May

Reach

1.78L
2,89,536 impressions

GBP

182 views
62 calls · 4.5★
Key Work This Month
  • Campaigns split across men, women, keratin, hair spa and smoothening
  • MEN_10km led volume with 76 leads at ₹70
  • Kids haircut and women package videos were the standout creatives
  • Salon manager hiring campaign delivered 29 leads at ₹20
Jul 2026 · M3

Total Leads

326
↑ 55% vs Jun

Avg. CPL

₹102.88
↑ 21% vs Jun

Reach

2.68L
5,49,988 impressions

GBP

222 views
78 calls · 32 reviews
Key Work This Month
  • New July treatment menu launched
  • Keratin treatment for women led with 85 leads at ₹92.40
  • New Hydra Facial campaign at ₹78.28
  • Women's keratin video and kids haircut video each drove 69 leads
  • New reviews nearly tripled to 32
Aug 2026 · M4

Total Leads

299
↓ 8% vs Jul

Avg. CPL

₹84.00
↓ 18% vs Jul

Reach

1.39L
Spend down 25%

GBP

211 views
77 calls · 4.26★
Key Work This Month
  • Spend pulled back 25% deliberately
  • Keratin treatment video carried 148 leads alone
  • New "Tired Skin? Time For A Reset" Hydra Facial ad added 54 leads at ₹101.32
  • Stylist recruitment drive continued
  • GBP access recovered after mid-month loss
Sep 2026 · M5
In Progress — Results Published at Month End
Committed This Month
  • Rebuild or pause the underdelivering May campaign
  • Recover review volume and rating
  • Hold cost per lead under ₹90 at August volume

What we actually engineered.

Meta Ads System

  • Campaign structure split by service line and by radius
  • Creative library tested treatment by treatment
  • Hiring campaigns run alongside acquisition so service capacity kept pace with demand
  • Ad-set costs reviewed monthly, underperformers refreshed or paused
  • Deliberate spend pull-back when efficiency degraded rather than chasing volume

Local Visibility

  • GBP maintained monthly on photos, posts and service detail
  • Review flow driven from a 13-review month to a 32-review month
  • Tracked on calls and direction requests rather than impressions
  • Access recovered and listing rebuilt after the mid-August loss
The Next Step

Start where this one started.

Before we talk about pricing, we audit what you already have — website, search visibility, social presence, competitors, and the keywords you are missing right now. It is called Report Zero. You keep the findings whether or not you work with us.

Request Your Report Zero
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